Great experience to see the stunning clear waters at silfra. The whole team at troll made everything as easy and enjoyable as they could of done. Anais our guide was great and took some brilliant photos of our group. Highly recommend to anybody thinking of booking.
Purpose
This Privacy Policy applies to Flatahraun 31 (trading as Iceland Advice) and the “Service” (as the context requires “We”, “Our” or “Us”) in relation to Our operations in Iceland. This policy explains how We handle personal information and comply with the requirements of the Personal Data Act set by the Icelandic Data Protection Authority (DPA) and the General Data Protection Reform (GDPR). This covers all of Our “Apps” “Websites,” “Products” and “Services” you “Customers” may receive pursuant these and our other “Terms”. If you have any further questions in relation to this policy, please contact Us: [email protected].
This policy relates to our collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act. The information is gathered via number of sources including but not limited to:
By using these Products, Services, and Website you are accepting the practices described in this Privacy Policy. These practices may be changed from time to time and any changes will be posted and changes will only apply to activities and information on a going forward basis. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.
Why we may collect information
We may collect information including personal information and data. We are committed to safeguarding this information. Unless expressively requested we will only collect, store and process information in the following Privacy Policy. The following Privacy Policy has also been developed to adhere to best practice and standards. Further and more detailed Terms may be expressed by us from time to time including matters of privacy. These will be communicated to you and need to be considered in light of this Privacy Policy.
Active Information Collection
Personal information may be collected through these Products, Services, and Website actively. Active information collection includes but is not limited to:
Passive Information Collection, IP addresses & Cookies
Per standard industry practice, we may collect information about your computer, including, where available, your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This is statistical data about our Customers’ browsing actions and patterns, and does not identify any individual.
Our Website uses cookies to distinguish you from other Customers of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.
The access points may be by visiting the Website directly; via another website; or from an email sent to you from us. By accessing from any of these points you consent to the collection of such data and personal information.
Where we store your personal information
The data that we collect from you may be transferred to and stored in the Netherlands and accessed in Iceland and overseas where required. In this case, where data is stored overseas, it may also be processed by staff operating outside Iceland who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your Service, the processing of your payment details and the provision of support services.
The data and personal information collected is used and disclosed for the following primary purposes:
Uses made of the information
We use information held about you in the following ways:
We may also use your data, or permit selected third parties to use your data, to provide you with information about Services and Products which may be of interest to you and we or they may contact you about these.
Information we may collect from you
We may collect and process the following data about you:
Product Review Policy
Our Services included a product review section. These reviews are useful for other potential Clients and Customers. We aim to provide this service complimentary for all Clients and request you assist in following the below terms.
Terms of product reviews include but are not limited to:
We reserve the right to:
Sensitive information
Where you provide us sensitive information through these Services and Website we will only use the information for the purposes stated in this Privacy Policy. These may include political believes, religious beliefs and current personal views. We will only collect sensitive information with your consent. If we do share this information with third parties it will only be shared in line with this Privacy policy.
Disclosure of your information
We may disclose your registration information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as the case may be).
We do not routinely disclose personal information to other organizations unless:
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties or allow such third parties to use that personal information.
Protection of data
All information you provide to us is stored on our secure servers in the Netherlands and accessed in Iceland. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All information collected is secured via Secure Socket Layer (SSL). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Links to Other Websites
Our Service, Website, banners or ads may, from time to time, direct you to other websites or social media. If this occurs we cannot and do not endorse or approve their practices and content. Other websites are responsible for their own content and information collection and subject to the guidance of their own Privacy Policy. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites. This Privacy Policy does not cover other websites.
Cookies related to these Services are covered with our Terms. However other websites may use cookies or tracking. It is recommended you review the other websites Privacy Policy in line with cookies, tracking and information storage.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at [email protected].
You have the right to ask us to provide you with any personal data we hold. We will provide you with such information provided that you:
We have the right to withhold such personal data to the extent permitable by applicable law.
How we collect and hold your personal information
We may collect your personal information through these Services and in accordance with this Privacy Policy or if it is otherwise lawful to do so. We may receive personal information from third parties in which case this information is also collected for the purpose of providing these Services pursuant to this Privacy Policy.
Commitment to data security
Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Website allow you to opt out of further mailings.
Others to view information
We may through these Services provide you the ability to post, comment or leave product reviews in line with our Product Review Policy. This information may be viewed and acted upon by others. It may be shared on other websites or social media. This information may become public information on an open forum. We are not responsible for any replication or distribution of this information.
Data Retention
To meet legislation guidelines we retain your information for as long as needed to provide you the Services. If you no longer wish to use the Services you can cancel your Service pursuant to our Terms on our Website. Following a cancellation, however, we may need to retain some information to meet legislation guidelines that survive the agreement of these Terms.
Children information
The purposes of this Privacy Policy and all of our Services are not directed to those under the age of eighteen (18). We will not collect information on those under this age when it is known to us. Those under age may only use the Services with approval or a parent or legal guardian.
Changing and updating information
Information collected and stored by us may be updated or changed if required. You can do this in writing by contacting us at [email protected]. Further, if deletion of information is required it needs to be completed in line with our Terms and this Privacy Policy. Legislative requirements may exist that require a longer retention period of this information.
Privacy Policy Survival
This Privacy Policy survives any cancellation of these Services or sale of this business by us. Your information may be disclosed to potential buyers and may form part of the assets being sold. If this occurs the Privacy Policy remains in place.
Contact
If at any time you want to know what personal information we hold about you, you may contact us by writing to [email protected].